How Manu Works
Manu is an independent online retailer based in San Antonio, Texas. This page explains who sells, who ships, and who to contact for each item on shopmanu.com.
Who you are buying from
Manu is the seller and merchant of record for every order placed on shopmanu.com. You pay Manu, Manu sends your order confirmation and receipt, and Manu handles your questions, returns, and refunds.
Two kinds of items
- Sold and shipped by Manu. The product page lists the vendor as Manu. Manu ships the item.
- Sold by Manu, shipped by a partner supplier. The product page lists the supplier or brand as the vendor. An independent supplier, including suppliers connected through Shopify Collective, ships the item directly to you. Orders with both kinds of items may arrive in separate packages with separate tracking.
Brands and condition
Brand names identify the maker of a product. Manu is not the manufacturer and is not an authorized dealer of the brands shown unless a product page says so. Items are new unless the product page says used, pre-owned, open box, refurbished, or renewed.
Warranties
Warranty statements on product pages are offered by the manufacturer or by the partner supplier, on their terms, unless the page says Manu provides the warranty. We will help you make a claim, and wrong, damaged, or defective items are handled under our Refund Policy.
Shipping and returns
Orders are handled in 1–3 business days and arrive in about 3–10 business days after shipping within the United States. You have 30 days from delivery to start a return, and Manu does not charge restocking fees. See the Returns & Shipping Summary, our Shipping Policy, and our Refund Policy.
Contact
Email info@meetmanu.com or call (210) 857-3040. San Antonio, TX 78253, United States.