Shipping policy

Shipping Policy

Last Updated: September 13, 2026

This Shipping Policy applies to all orders placed through our website or other sales channels operated by Manu (“we,” “us,” or “our”), operating from San Antonio, Texas, USA. For Manu-fulfilled sales, Manu is the merchant of record. Products fulfilled by Shopify Collective or other suppliers may be fulfilled by those suppliers; customer support for shipping questions still starts with Manu unless we tell you otherwise. By placing an order, you agree to be bound by this policy, our Return & Refund Policy, Terms of Service, Privacy Policy, and all applicable laws.

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. It is your responsibility to review the policy periodically. For returns after delivery, see our Return & Refund Policy.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding holidays observed in the United States.

During peak periods (holidays, sales events, or high-volume times), processing may take up to 5 business days. You will receive an email notification once your order has shipped. If your order includes items from more than one fulfillment location, you may receive more than one shipment and more than one tracking number.

We do not ship on weekends or U.S. federal holidays unless a carrier pickup is already scheduled. Orders placed after cutoff on a business day may begin processing the next business day.

2. Shipping Methods & Carriers

We ship via reputable carriers including USPS, UPS, FedEx, and DHL (for international orders). The specific carrier and service level will depend on your shipping address, item weight, size, and shipping option selected at checkout.

We reserve the right to use alternative carriers if necessary. Carrier choice at checkout (when shown) is not a guarantee that the same brand will deliver the package if we need to switch for reliability or coverage.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Your shipping address

Item weight and dimensions

Selected shipping method

Whether the order is fulfilled by Manu or by a third-party supplier

For Manu-fulfilled Standard shipping within the United States, shipping is generally about 10% of the merchandise subtotal before tax and before discounts, unless checkout shows a different amount. Promotions, free-shipping thresholds, heavy or oversized items, expedited methods, and remote addresses can change that figure. The amount shown at checkout always controls and is the charge that applies to your order.

Orders fulfilled through Shopify Collective or other suppliers may use different rate structures set by those partners. Those rates appear at checkout for the applicable line items and may not follow the ~10% Manu Standard estimate above.

All shipping charges are non-refundable unless the shipment is lost, damaged, or delayed due to our error, or as required by law. We do not offer free shipping unless explicitly stated in a promotion or at checkout.

3A. Collective / Supplier Fulfillment

Some products sold on shopmanu.com are fulfilled and shipped by Shopify Collective merchants or other suppliers rather than from Manu’s own inventory. For those items, the supplier typically ships the package, sets the carrier and processing timeline, and the shipping rate shown at checkout for that line item controls. Return intake for supplier-fulfilled items may follow the supplier’s process; Manu remains your first point of contact at info@meetmanu.com or (210) 857-3040, and we will tell you which process applies. Mixed carts (Manu-fulfilled plus supplier-fulfilled) may ship in separate packages with separate tracking.

3B. Title and Risk of Loss

For Manu-fulfilled orders, title and risk of loss pass to you when we tender the package to the carrier, unless applicable law provides otherwise. For supplier-fulfilled orders (including Shopify Collective), title and risk may pass according to the supplier’s and carrier’s terms when the supplier tenders the package to the carrier, unless applicable law provides otherwise. This does not limit remedies for damaged, lost, or incorrect shipments described in this policy or our Return & Refund Policy.

4. Delivery Estimates

Delivery times are estimates only and are not guaranteed. They begin after your order has been processed and shipped (not from the moment you place the order).

United States (Domestic): 3–10 business days (standard shipping). Expedited options may be available at checkout.

Canada & Mexico: 7–14 business days — these estimates apply only if checkout offers shipping to that destination for the products in your cart.

Europe & Other International Destinations: 10–21 business days (may vary by country and customs processing) — only if checkout offers shipping to that destination for your products.

Manu Standard shipping focuses on the United States. International availability (Canada, Mexico, Europe, and elsewhere) is gated by checkout: rates and destinations appear only when we (or a supplier) can ship there for that product. If checkout has no rate for your address, we cannot ship there for that order.

APO/FPO and Alaska/Hawaii: Shipping to APO/FPO or Alaska/Hawaii addresses is available only when checkout offers rates for those destinations.

Actual delivery times may be longer due to carrier delays, customs clearance (for international orders), weather, or other unforeseen events. We are not responsible for delays caused by carriers or third parties.

5. International Shipping, Customs, Export & Sanctions

For international orders (when available at checkout):

You are responsible for all import duties, taxes, customs fees, and VAT/GST imposed by your country. These charges are not included in the shipping cost and must be paid by the recipient.

We are not liable for customs delays, seizures, or additional charges.

Some items may be restricted or prohibited by certain countries. It is your responsibility to ensure the products you order are legal to import into your country.

We do not sell or ship where prohibited by applicable law, sanctions, or export rules. Manu may cancel orders destined for restricted countries, blocked parties, or that otherwise appear to violate sanctions or export controls, and will refund amounts paid for canceled items according to processor timelines where payment was collected.

If customs holds or refuses a package and it is returned to us, refund eligibility for merchandise will follow our Return & Refund Policy; original outbound international shipping is generally non-refundable.

6. Tracking Information

You will receive a shipping confirmation email with tracking information once your order ships. You can track your package using the provided link.

Please allow up to 24–48 hours for tracking to update after shipment. If tracking shows no movement after several business days past the expected window, contact us at info@meetmanu.com or (210) 857-3040 with your order number and tracking number so we can open a carrier inquiry.

7. Shipping Issues

Damaged Shipments: If your package arrives damaged, contact us immediately at info@meetmanu.com with photos of the damage and packaging (and your order number).

Lost Packages — steps: (1) Check tracking on the carrier site and the delivery location (including neighbors, building lobby, or safe-drop spots). (2) Contact the carrier to open an inquiry or claim if tracking shows no movement or a delivery you cannot locate. (3) Email Manu at info@meetmanu.com with your order number, tracking number, and a short summary of what you already checked. We investigate with the carrier after the estimated delivery window has passed. Resolution (reshipment, refund, or other remedy) follows our Return & Refund Policy and applicable law.

Incorrect Address: If you provide an incorrect shipping address, you may be responsible for additional shipping costs to re-ship the order. We are not responsible for packages delivered to an incorrect address provided by you. Please double-check street, apartment/unit, city, state, and ZIP before you submit payment.

Refused Deliveries: If you refuse delivery or fail to pick up your package, you will not be refunded for shipping costs, and return shipping fees may apply.

Undeliverable Packages: Packages returned to us as undeliverable may be re-shipped at your expense after we confirm a corrected address, or refunded for merchandise only at our discretion per our Return & Refund Policy.

8. Backorders & Pre-Orders

Items marked as backordered or pre-order will have estimated ship dates listed on the product page. We will notify you of any delays. If a backorder or pre-order will be substantially delayed, we may offer cancellation and a refund of amounts paid for that item.

Mixed carts (in-stock plus pre-order) may ship in separate packages when inventory becomes available.

9. Important Disclaimers & Limitations

All delivery times are estimates only. We do not guarantee delivery by any specific date.

We are not liable for any loss, damage, or delay caused by carriers, customs, weather, strikes, or events beyond our reasonable control. See also Section 10 (Force Majeure).

Limitation of Liability: To the fullest extent permitted by law, our liability for any shipping-related issue is limited to the cost of the products purchased or re-shipping the order at our discretion.

We reserve the right to restrict or refuse shipping to certain addresses or countries at our sole discretion, including where shipping would violate law, sanctions, or export rules.

This policy does not affect your statutory rights under applicable consumer protection laws.

10. Force Majeure

Manu shall not be liable for any failure or delay in processing, shipping, delivering, tracking, investigating carrier issues, or otherwise performing under this Shipping Policy when such failure or delay results from events beyond our reasonable control (a “Force Majeure” event). Force Majeure events include, without limitation: acts of God; natural disasters; war; terrorism; riots; embargoes; acts of civil or military authorities; fire; floods; accidents; epidemic or pandemic; strikes or labor disputes; shortages of labor, materials, or transportation; carrier failures or delays; utility or internet failures; governmental actions or orders; and any other events beyond our reasonable control.

Processing and delivery timelines in this policy are estimates and are extended for the duration of the Force Majeure event. Force Majeure does not excuse payment obligations you have already incurred where applicable (including shipping charges already paid for orders we have accepted), and nothing in this section limits non-waivable consumer rights under applicable law.

11. Governing Law & Disputes

This policy is governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Before filing suit, please contact info@meetmanu.com and follow the informal dispute process in our Terms of Service (allow a reasonable time — at least 30 days after we receive a complete dispute notice — except for urgent injunctive relief for IP misuse, fraud, or similar harm). Subject to that process, any disputes shall be resolved exclusively in the courts of Bexar County, Texas.

For EU consumers, mandatory consumer protections under EU law take precedence where they apply.

12. Contact Us

For any questions regarding shipping, tracking, or delivery issues, please contact us at:

Email: info@meetmanu.com

Phone: (210) 857-3040

Mailing address: San Antonio, TX 78253, United States

We recommend keeping all order confirmations, shipping emails, and tracking numbers for your records.