Refund policy

Revised Return & Refund Policy

Last Updated: September 13, 2026

This Return and Refund Policy applies to purchases made through our website or other sales channels operated by Manu ("we," "us," or "our"), operating from San Antonio, Texas, USA. For Manu-fulfilled sales, Manu is the merchant of record. Products fulfilled by Shopify Collective or other suppliers may be fulfilled by those suppliers; customer support for returns still starts with Manu unless we tell you a supplier process applies. By placing an order, you agree to be bound by this policy, our Terms of Service, Shipping Policy, Privacy Policy, and all applicable laws.

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. It is your responsibility to review the policy periodically. Related policies are available on our site, including our Shipping Policy and Terms of Service.

1. 30-Day Return Policy (US & Most International Customers)

We offer a 30-day return window from the date you (or a recipient designated by you) receive the item. For most Manu-fulfilled orders shipped within the United States, this means you have 30 calendar days after delivery to start a return request with us.

Eligibility Requirements:

The item must be in its original, unused, and unopened condition — unworn, unused, with all original tags, labels, and packaging intact.

You must provide proof of purchase (order number, receipt, or invoice).

Returns must be initiated within 30 calendar days of delivery.

The item must not appear on the Non-Returnable Items list in Section 3 below.

How to Initiate a Return: Contact us at info@meetmanu.com or call (210) 857-3040 with your order number and reason for return. Do not ship items back without prior approval. Include a short description of the issue (for example: wrong size ordered, changed mind, item not as expected) so we can process your request faster.

If approved, we will email you return instructions and a return address (and, where we choose to provide one, a return label). Unless the return is due to our error (wrong, damaged, or defective item — see Section 2), you are responsible for return shipping costs. Manu does not provide a free or prepaid return label for ordinary change-of-mind or other customer-initiated returns. Do not ship items back without prior approval. Items returned without prior authorization may be refused or returned to you at your expense.

Please pack the item securely using the original packaging when possible. Use a tracked shipping method and keep your return tracking number until your refund is complete. We are not liable for return packages lost or damaged in transit when you arrange shipping.

2. Damaged, Defective, or Incorrect Items

Inspect all orders immediately upon receipt. Contact us within 48 hours of delivery at info@meetmanu.com or (210) 857-3040 if the item is damaged, defective, or incorrect. Please include your order number and clear photos of the item, packaging, and any damage or defect when you write to us.

We will evaluate the issue and, at our discretion:

Provide a replacement,

Issue a full refund, or

Offer store credit.

For defective items, we may require photos or other evidence. If the problem is our error (wrong item shipped, defective product, or damage in transit attributable to packing), Manu will provide a prepaid/free return shipping label where available, or otherwise cover return shipping — you are not charged for the return label in those cases. This does not limit any statutory rights you may have under applicable consumer protection laws.

Unless Manu expressly states otherwise in writing for a specific product, products are sold as described in our Terms (including the warranty map there). Manufacturer warranties, if any, are from the manufacturer; Manu does not expand them. Defective handling for purchases on shopmanu.com still follows this Refund Policy.

3. Non-Returnable Items & Exceptions

The following categories are generally not eligible for return or refund under this policy, except where the item is defective, wrong, or damaged as required by applicable law (see Section 2), or where we expressly agree otherwise in writing:

Perishable goods (food, flowers, plants, etc.)

Custom or personalized products

Personal care / hygiene / beauty products (opened or unopened)

Hazardous materials, flammable liquids, or gases

Gift cards

Digital downloads, software, or services

Items without original packaging, tags, or that show signs of use/wear (other than defects attributable to us or transit damage reported under Section 2)

Final Sale / marked non-returnable: Items clearly marked Final Sale or non-returnable on the product page or at checkout are not returnable under the ordinary 30-day change-of-mind policy. Those items remain eligible for remedy if they arrive defective, wrong, or damaged as required by law (Section 2). Ordinary discounted, sale, or clearance items that are not marked Final Sale or non-returnable remain under the 30-day return policy in Section 1.

If you are unsure about a specific item, contact us before purchasing. Product pages and checkout may also note special return restrictions; those notes control for that product when they are more specific than this policy.

4. Exchanges

The fastest way to receive a different item is to return the original (following the process above) and place a new order. We do not process direct exchanges. If you need a different size, color, or style, start an approved return for the original item and order the replacement separately so inventory and shipping stay accurate.

5. European Union (EU) 14-Day Right of Withdrawal

This section applies only if you are an EU consumer and your order was a distance contract that we fulfilled to an address in the European Union. Manu’s checkout currently focuses on United States shipping; if checkout does not offer shipping to your EU destination for the products in your cart, this section rarely applies because we cannot complete that order. Where EU distance-selling rules do apply, you have a statutory 14-day cooling-off period to cancel for any reason without justification.

The 14-day period begins the day after you (or a third party other than the carrier) receive the goods.

The item must be returned in the same condition as received (unworn, unused, with tags and original packaging).

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

We may withhold refund until we receive the goods back or you provide proof of return shipment.

Unless EU law requires otherwise, you are generally responsible for the cost of returning goods under the withdrawal right. Where EU law requires us to bear return costs, or where the return is due to our error (Section 2), we will cover return shipping or provide a prepaid label as applicable. For questions about EU withdrawals, email info@meetmanu.com before shipping anything back.

6. Refunds

After we receive and inspect your return:

We will notify you of approval or rejection within a reasonable time (typically within a few business days of receiving the package).

If approved, refunds will be issued to your original payment method within approximately 10 business days.

It may take additional time (up to 15+ business days) for your bank or card issuer to process the credit.

Refunds will be for the purchase price only. Original outbound shipping costs are generally non-refundable unless the return is due to our error (wrong item or defective).

Restocking Fees: We do not charge a restocking fee.

Return Shipping Costs: Unless the return is due to our error (wrong, damaged, or defective item under Section 2), the customer pays return shipping. For ordinary approved returns, Manu does not provide a free or prepaid return label. When the return is due to our error, Manu provides a prepaid/free return shipping label where available (or otherwise covers return shipping). Unauthorized returns, returns without prior approval, and non-eligible items may be refused or sent back to you at your expense. We are not liable for lost or damaged return shipments you arrange. Use tracked shipping and keep your proof of shipment.

7. Important Disclaimers & Limitations

This policy does not affect your statutory rights under applicable consumer protection laws (e.g., warranties for defective products).

We do not guarantee that returned items will be accepted if they fail to meet the conditions above.

All sales are final for non-returnable and Final Sale items, except for defects, wrong items, or damage covered by law as described in Section 2.

We reserve the right to refuse returns, refuse service, or deny refund requests where we have documented policy abuse — including serial or excessive returns, false damage/defect claims, or friendly fraud / unwarranted chargebacks. We may cooperate with payment processors and card networks in chargeback or fraud investigations. See also Section 4A (Payment Authorization, Fraud Review, and Chargebacks) in our Terms of Service. This does not limit good-faith disputes or non-waivable consumer rights.

Limitation of Liability: To the fullest extent permitted by law, our liability is limited to the purchase price of the item. We are not liable for indirect, consequential, or incidental damages.

If a product was fulfilled by a third-party supplier (for example, via Shopify Collective), return eligibility and return shipping may follow that supplier’s process; we will tell you which process applies when you contact us about your order. Where we control the return for a Manu-fulfilled item, the customer-paid return shipping rule in Sections 1 and 6 applies, except that Manu covers return shipping for our-error returns under Section 2. Manu remains your first point of contact at info@meetmanu.com unless we direct you otherwise for that order.

8. Force Majeure

Manu shall not be liable for any failure or delay in receiving returns, inspecting returned items, issuing refunds, providing return labels, or otherwise performing under this policy when such failure or delay results from events beyond our reasonable control (a “Force Majeure” event). Force Majeure events include, without limitation: acts of God; natural disasters; war; terrorism; riots; embargoes; acts of civil or military authorities; fire; floods; accidents; epidemic or pandemic; strikes or labor disputes; shortages of labor, materials, or transportation; carrier failures or delays; utility or internet failures; governmental actions or orders; and any other events beyond our reasonable control.

Timelines in this policy (including return windows that depend on our processing, inspection periods, and refund issuance timelines) are extended for the duration of the Force Majeure event. Force Majeure does not excuse payment obligations you have already incurred where applicable, and nothing in this section limits non-waivable consumer rights under applicable law.

9. Governing Law & Disputes

This policy is governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Before filing suit, please contact info@meetmanu.com and follow the informal dispute process in our Terms of Service (allow a reasonable time — at least 30 days after we receive a complete dispute notice — except for urgent injunctive relief for IP misuse, fraud, or similar harm). Subject to that process, any disputes shall be resolved exclusively in the courts of Bexar County, Texas.

For EU consumers, mandatory consumer protections under EU law take precedence where they apply and cannot be waived.

10. Contact Us

For any questions regarding returns, contact us at:

Email: info@meetmanu.com

Phone: (210) 857-3040

Mailing address: San Antonio, TX 78253, United States

We recommend keeping a copy of your return tracking number and all communications. For shipping questions, see our Shipping Policy; for account or purchase terms, see our Terms of Service.