Returns & Shipping Summary
A plain-language summary of our policies. The full Refund Policy and Shipping Policy control if anything here differs.
Shipping
- Handling time: 1–3 business days after payment is confirmed.
- Transit time in the United States: 3–10 business days after shipping.
- Cost: shown at checkout before you pay. Items sold and shipped by Manu use Manu's standard order-value shipping rates. Items shipped by a partner supplier use the supplier's rate shown at checkout.
- If we can't ship within the stated time, we will email you with a new estimate and the option to cancel for a full refund.
Returns
- Return window: 30 days from delivery. Contact us first at info@meetmanu.com or (210) 857-3040 with your order number; please don't ship items back without approval.
- Condition: unused, in original packaging, with tags and accessories.
- Restocking fee: none.
- Items sold and shipped by Manu: you pay return shipping for change-of-mind returns. We pay if the item was wrong, damaged, or defective.
- Items shipped by a partner supplier: the return may go back to the supplier. Before you ship, we will tell you the return address, whether a prepaid label is provided, and any return-shipping cost. You never pay return shipping when the item was wrong, damaged, or defective.
- Not returnable: items listed in Section 3 of the Refund Policy and items clearly marked Final Sale or non-returnable, except when they arrive wrong, damaged, or defective.
- Refunds: to your original payment method, normally within about 10 business days after we receive and inspect the return.
Damaged or wrong items
Please contact us within 48 hours of delivery with your order number and photos. If you find a hidden defect later, contact us as soon as you notice it.