Shipping policy
Shipping Policy
Last Updated: November 9, 2026 (previous version: September 13, 2026)
This Shipping Policy applies to all orders placed through our website or other sales channels operated by Manu (“we,” “us,” or “our”), operating from San Antonio, Texas, USA. Manu is the seller and merchant of record for every order placed on shopmanu.com. Manu-Sold Items are shipped by Manu; Partner-Supplier Items are fulfilled and shipped directly by independent suppliers, including suppliers connected through Shopify Collective. Customer support for shipping questions still starts with Manu unless we tell you otherwise, and Manu remains responsible to you for the order. By placing an order, you agree to be bound by this policy, our Return & Refund Policy, Terms of Service, Privacy Policy, and all applicable laws.
We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. It is your responsibility to review the policy periodically. For returns after delivery, see our Return & Refund Policy.
Key Definitions
The following defined terms apply in this policy and have the same meaning in our Terms of Service, Refund Policy, Shipping Policy, and Legal Notices:
- "Manu," "we," "us," and "our" mean Manu, the business that operates the shopmanu.com online store from San Antonio, Texas, United States.
- "Order" means any purchase you place on shopmanu.com or on another sales channel operated by Manu. Manu is the seller and merchant of record for every Order: Manu accepts your payment, issues your order confirmation and receipt, and is responsible to you for the Order, including cancellations, returns, and refunds, whether Manu or a Partner Supplier ships the item.
- "Manu-Sold Item" means a product that is sold and shipped by Manu. You can identify a Manu-Sold Item because its product page and your order confirmation list the vendor (seller) as "Manu."
- "Partner-Supplier Item" means a product that Manu sells but that is fulfilled and shipped directly to you by an independent supplier, including suppliers connected to Manu through Shopify Collective. You can identify a Partner-Supplier Item because its product page lists a vendor name other than "Manu" (the supplier or brand name). Manu remains the seller and your point of contact for Partner-Supplier Items.
- "Business day" means Monday through Friday, excluding U.S. federal holidays.
- "Our error" means that the item delivered was the wrong item, was defective, was damaged in transit, or was materially different from its product-page description.
Shipping at a Glance (Summary)
- Handling (processing) time: 1–3 business days after payment confirmation.
- Transit time within the United States (standard): 3–10 business days after shipment.
- Total estimated delivery time within the United States: 4–13 business days from payment confirmation (handling plus transit).
- Shipping cost: shown at checkout before you pay. Manu-Sold Items use the order-value tiers in Section 3; Partner-Supplier Items use the supplier’s rate shown at checkout for that line item.
- Where we ship: the United States, and other destinations only when checkout offers a rate for that destination and those products.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding holidays observed in the United States.
Our standard handling time is 1–3 business days. During peak periods (holidays, sales events, or high-volume times), processing may take up to 5 business days; if that happens, or if any other circumstance will extend handling beyond 3 business days, we will notify you by email with the revised estimate and your option to cancel the affected items for a full refund, as described in Section 1A. You will receive an email notification once your order has shipped. If your order includes items from more than one fulfillment location, you may receive more than one shipment and more than one tracking number.
We do not ship on weekends or U.S. federal holidays unless a carrier pickup is already scheduled. Orders placed after cutoff on a business day may begin processing the next business day.
1A. Our Shipping Commitment and Delay Notices
We intend to ship every order within the handling time stated in Section 1, and we state that time because we have a reasonable basis to expect to meet it. Consistent with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435):
- If we, or the Partner Supplier fulfilling your item, cannot ship within the stated time (or, if no time was stated for a particular product, within 30 days after we receive your properly completed order), we will notify you before that time passes, tell you the revised shipping date if we know it, and offer you the choice to consent to the delay or to cancel the affected items for a prompt refund.
- If the revised date is no more than 30 days after the original date and you do not respond to our first delay notice, we may treat your silence as consent to that delay. For any longer delay, or for a second delay, we will ship only with your express consent; otherwise we will cancel the affected items and refund you.
- Refunds for canceled, unshipped items are credited to card payments within one billing cycle and issued for other payment methods within seven (7) business days.
Shipment means the date the package is handed to the carrier (tendered), not the date it is delivered. Delivery dates remain estimates as described in Section 4.
2. Shipping Methods & Carriers
We ship via reputable carriers including USPS, UPS, FedEx, and DHL (for international orders). The specific carrier and service level will depend on your shipping address, item weight, size, and shipping option selected at checkout.
We reserve the right to use alternative carriers if necessary. Carrier choice at checkout (when shown) is not a guarantee that the same brand will deliver the package if we need to switch for reliability or coverage.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
Your shipping address
Item weight and dimensions
Selected shipping method
Whether the order is fulfilled by Manu or by a third-party supplier
For Manu-Sold Items shipped by Manu Standard shipping within the United States, the shipping charge is based on tiers of the order’s merchandise value, as shown in the table below. These tiers are designed to average roughly 10% of the merchandise subtotal or less, but the exact amount is the tier shown at checkout. Promotions, free-shipping thresholds, heavy or oversized items, expedited methods, and remote addresses can change that figure. The amount shown at checkout always controls and is the charge that applies to your order.
| Order value (Manu-Sold Items) | Manu Standard shipping (United States) |
|---|---|
| $0.00 – $49.99 | $2.50 |
| $50.00 – $99.99 | $7.50 |
| $100.00 – $199.99 | $15.00 |
| $200.00 – $399.99 | $30.00 |
| $400.00 – $699.99 | $55.00 |
| $700.00 – $999.99 | $85.00 |
| $1,000.00 – $1,999.99 | $150.00 |
| $2,000.00 – $4,999.99 | $350.00 |
| $5,000.00 – $9,999.99 | $750.00 |
| $10,000.00 – $19,999.99 | $1,500.00 |
| $20,000.00 – $29,999.99 | $2,500.00 |
| $30,000.00 – $49,999.99 | $4,000.00 |
| $50,000.00 – $99,999.99 | $7,500.00 |
| $100,000.00 – $149,999.99 | $12,500.00 |
| $150,000.00 – $199,999.99 | $17,500.00 |
| $200,000.00 and above | $20,000.00 |
These tiers are current as of the "Last Updated" date above. If we change them, the rate shown at checkout before you pay is the rate that applies to your order.
Orders fulfilled through Shopify Collective or other suppliers may use different rate structures set by those partners. Those rates appear at checkout for the applicable line items and may not follow the ~10% Manu Standard estimate above.
All shipping charges are non-refundable unless the shipment is lost, damaged, or delayed due to our error, or as required by law. We do not offer free shipping unless explicitly stated in a promotion or at checkout. A statement about free or discounted shipping that appears in a manufacturer- or supplier-provided product description does not by itself create a free-shipping offer; the shipping charge (or the absence of one) shown at checkout before you pay is what applies.
3A. Collective / Supplier Fulfillment
Some products sold on shopmanu.com are fulfilled and shipped by Shopify Collective merchants or other suppliers rather than from Manu’s own inventory. For those items, the supplier typically ships the package, sets the carrier and processing timeline, and the shipping rate shown at checkout for that line item controls. Return intake for supplier-fulfilled items may follow the supplier’s process; Manu remains your first point of contact at info@meetmanu.com or (210) 857-3040, and we will tell you which process applies. Mixed carts (Manu-fulfilled plus supplier-fulfilled) may ship in separate packages with separate tracking.
3B. Title and Risk of Loss
For Manu-fulfilled orders, title and risk of loss pass to you when we tender the package to the carrier, unless applicable law provides otherwise. For supplier-fulfilled orders (including Shopify Collective), title and risk may pass according to the supplier’s and carrier’s terms when the supplier tenders the package to the carrier, unless applicable law provides otherwise. This does not limit remedies for damaged, lost, or incorrect shipments described in this policy or our Return & Refund Policy.
4. Delivery Estimates
Delivery times are estimates only and are not guaranteed. They begin after your order has been processed and shipped (not from the moment you place the order).
United States (Domestic): 3–10 business days (standard shipping) after shipment, for a total estimated delivery time of 4–13 business days from payment confirmation when combined with the 1–3 business day handling time in Section 1. Expedited options may be available at checkout. Partner-Supplier Items follow the same handling and transit estimates unless the product page or checkout states a different estimate for that item, in which case that more specific estimate applies.
Canada & Mexico: 7–14 business days — these estimates apply only if checkout offers shipping to that destination for the products in your cart.
Europe & Other International Destinations: 10–21 business days (may vary by country and customs processing) — only if checkout offers shipping to that destination for your products.
Manu Standard shipping focuses on the United States. International availability (Canada, Mexico, Europe, and elsewhere) is gated by checkout: rates and destinations appear only when we (or a supplier) can ship there for that product. If checkout has no rate for your address, we cannot ship there for that order.
APO/FPO and Alaska/Hawaii: Shipping to APO/FPO or Alaska/Hawaii addresses is available only when checkout offers rates for those destinations.
Actual delivery times may be longer due to carrier delays, customs clearance (for international orders), weather, or other unforeseen events. We are not responsible for delays caused by carriers or third parties.
5. International Shipping, Customs, Export & Sanctions
For international orders (when available at checkout):
You are responsible for all import duties, taxes, customs fees, and VAT/GST imposed by your country. These charges are not included in the shipping cost and must be paid by the recipient.
We are not liable for customs delays, seizures, or additional charges.
Some items may be restricted or prohibited by certain countries. It is your responsibility to ensure the products you order are legal to import into your country.
We do not sell or ship where prohibited by applicable law, sanctions, or export rules. Manu may cancel orders destined for restricted countries, blocked parties, or that otherwise appear to violate sanctions or export controls, and will refund amounts paid for canceled items according to processor timelines where payment was collected.
If customs holds or refuses a package and it is returned to us, refund eligibility for merchandise will follow our Return & Refund Policy; original outbound international shipping is generally non-refundable.
6. Tracking Information
You will receive a shipping confirmation email with tracking information once your order ships. You can track your package using the provided link.
Please allow up to 24–48 hours for tracking to update after shipment. If tracking shows no movement after several business days past the expected window, contact us at info@meetmanu.com or (210) 857-3040 with your order number and tracking number so we can open a carrier inquiry.
7. Shipping Issues
Damaged Shipments: If your package arrives damaged, contact us immediately at info@meetmanu.com with photos of the damage and packaging (and your order number).
Lost Packages — steps: (1) Check tracking on the carrier site and the delivery location (including neighbors, building lobby, or safe-drop spots). (2) Contact the carrier to open an inquiry or claim if tracking shows no movement or a delivery you cannot locate. (3) Email Manu at info@meetmanu.com with your order number, tracking number, and a short summary of what you already checked. We investigate with the carrier after the estimated delivery window has passed. Resolution (reshipment, refund, or other remedy) follows our Return & Refund Policy and applicable law.
Incorrect Address: If you provide an incorrect shipping address, you may be responsible for additional shipping costs to re-ship the order. We are not responsible for packages delivered to an incorrect address provided by you. Please double-check street, apartment/unit, city, state, and ZIP before you submit payment.
Refused Deliveries: If you refuse delivery or fail to pick up your package, you will not be refunded for shipping costs, and return shipping fees may apply.
Undeliverable Packages: Packages returned to us as undeliverable may be re-shipped at your expense after we confirm a corrected address, or refunded for merchandise only at our discretion per our Return & Refund Policy.
8. Backorders & Pre-Orders
Items marked as backordered or pre-order will have estimated ship dates listed on the product page. We will notify you of any delays. If a backorder or pre-order will be substantially delayed, we may offer cancellation and a refund of amounts paid for that item.
Mixed carts (in-stock plus pre-order) may ship in separate packages when inventory becomes available.
9. Important Disclaimers & Limitations
All delivery times are estimates only. We do not guarantee delivery by any specific date.
We are not liable for any loss, damage, or delay caused by carriers, customs, weather, strikes, or events beyond our reasonable control. See also Section 10 (Force Majeure).
Limitation of Liability: To the fullest extent permitted by law, our liability for any shipping-related issue is limited to the cost of the products purchased or re-shipping the order at our discretion.
We reserve the right to restrict or refuse shipping to certain addresses or countries at our sole discretion, including where shipping would violate law, sanctions, or export rules.
This policy does not affect your statutory rights under applicable consumer protection laws.
10. Force Majeure
Manu shall not be liable for any failure or delay in processing, shipping, delivering, tracking, investigating carrier issues, or otherwise performing under this Shipping Policy when such failure or delay results from events beyond our reasonable control (a “Force Majeure” event). Force Majeure events include, without limitation: acts of God; natural disasters; war; terrorism; riots; embargoes; acts of civil or military authorities; fire; floods; accidents; epidemic or pandemic; strikes or labor disputes; shortages of labor, materials, or transportation; carrier failures or delays; utility or internet failures; governmental actions or orders; and any other events beyond our reasonable control.
Processing and delivery timelines in this policy are estimates and are extended for the duration of the Force Majeure event. Force Majeure does not excuse payment obligations you have already incurred where applicable (including shipping charges already paid for orders we have accepted), and nothing in this section limits non-waivable consumer rights under applicable law.
11. Governing Law & Disputes
This policy is governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Before filing suit, please contact info@meetmanu.com and follow the informal dispute process in our Terms of Service (allow a reasonable time — at least 30 days after we receive a complete dispute notice — except for urgent injunctive relief for IP misuse, fraud, or similar harm). Subject to that process, any disputes shall be resolved exclusively in the courts of Bexar County, Texas.
For EU consumers, mandatory consumer protections under EU law take precedence where they apply.
12. Contact Us
For any questions regarding shipping, tracking, or delivery issues, please contact us at:
Email: info@meetmanu.com
Phone: (210) 857-3040
Mailing address: San Antonio, TX 78253, United States
We recommend keeping all order confirmations, shipping emails, and tracking numbers for your records.
13. Canada shipping addendum
This section was added Friday, November 13, 2026 (America/Chicago). It is an addition to this Shipping Policy. The sections above are unchanged.
We offer checkout to Canada for products published in the Canada catalog, in addition to checkout in the United States. Canada orders include only the products published in that Canada catalog — not the full United States catalog.
- Shipping is shown at checkout for published Canada-catalog items. If checkout says shipping is not available, we cannot fulfill that item to that address.
- The United States “Manu Standard” estimate of about 10% of the item price does not apply to Canada.
- Partner-Supplier items use the supplier’s Canada shipping rate shown at checkout. Manu-Sold items are not currently available for shipment to Canada.
- Transit times are estimates, not guarantees, and begin when the order ships. Customs can add time.
- Delivery is DDU (delivered duty unpaid): the customer is responsible for import duties, taxes, GST/HST/PST/QST, brokerage, and any 2026 Canadian surtax on US-origin goods, even when the shipment is under the CUSMA de minimis threshold.
- We do not under-declare value on the commercial invoice. HS codes and accurate valuation will be used when required.
- We do not ship to Canada: gold and bullion; freight / LTL / oversize equipment; lithium batteries and hazmat; meat or jerky subject to CFIA import rules; and any Collective product whose supplier does not ship to Canada.
- Quebec: if we sell there in volume, a French version of this policy (Bill 96) will be added.
International destinations beyond Canada. Mexico, the United Kingdom, Australia, and other countries remain closed until a separate market is approved. Mentions of Mexico or Europe elsewhere in this policy apply only if checkout offers shipping to that destination, which it does not today for those countries.