Refund policy

Revised Return & Refund Policy

Last Updated: November 9, 2026 (previous version: September 13, 2026)

This Return and Refund Policy applies to purchases made through our website or other sales channels operated by Manu ("we," "us," or "our"), operating from San Antonio, Texas, USA. Manu is the seller and merchant of record for every order placed on shopmanu.com, including Manu-Sold Items (shipped by Manu) and Partner-Supplier Items (shipped directly by an independent supplier, including suppliers connected through Shopify Collective). Partner-Supplier Items may be fulfilled, and their returns physically received, by those suppliers; customer support for returns still starts with Manu unless we tell you a supplier process applies, and Manu remains responsible to you for your refund. By placing an order, you agree to be bound by this policy, our Terms of Service, Shipping Policy, Privacy Policy, and all applicable laws.

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date. It is your responsibility to review the policy periodically. Related policies are available on our site, including our Shipping Policy and Terms of Service.

Key Definitions

The following defined terms apply in this policy and have the same meaning in our Terms of Service, Refund Policy, Shipping Policy, and Legal Notices:

• "Manu," "we," "us," and "our" mean Manu, the business that operates the shopmanu.com online store from San Antonio, Texas, United States.
• "Order" means any purchase you place on shopmanu.com or on another sales channel operated by Manu. Manu is the seller and merchant of record for every Order: Manu accepts your payment, issues your order confirmation and receipt, and is responsible to you for the Order, including cancellations, returns, and refunds, whether Manu or a Partner Supplier ships the item.
• "Manu-Sold Item" means a product that is sold and shipped by Manu. You can identify a Manu-Sold Item because its product page and your order confirmation list the vendor (seller) as "Manu."
• "Partner-Supplier Item" means a product that Manu sells but that is fulfilled and shipped directly to you by an independent supplier, including suppliers connected to Manu through Shopify Collective. You can identify a Partner-Supplier Item because its product page lists a vendor name other than "Manu" (the supplier or brand name). Manu remains the seller and your point of contact for Partner-Supplier Items.
• "Business day" means Monday through Friday, excluding U.S. federal holidays.
• "Our error" means that the item delivered was the wrong item, was defective, was damaged in transit, or was materially different from its product-page description.

Which Return Terms Apply to Your Item (Summary)

This summary is part of this policy. If it differs from a more detailed section below, the more detailed section controls.

• Return window (all Orders): 30 calendar days from the date the item is delivered to you or your designated recipient.
• Restocking fee (all Orders): none. Manu does not charge a restocking fee on any Order, including Partner-Supplier Items.
• Return shipping for Manu-Sold Items: you pay return shipping for ordinary (change-of-mind or customer-initiated) returns; Manu does not provide a free or prepaid return label for those returns. Manu pays or provides a prepaid label when the return is due to our error.
• Return shipping for Partner-Supplier Items: the return may be routed to the supplier that shipped the item, and the supplier may issue the return label. Before you ship anything back, Manu will tell you in writing the return address, whether a prepaid label will be provided, and any return-shipping cost you will bear. You never pay return shipping for a return that is due to our error.
• Refund method and timing (all Orders): refunds go to your original payment method, normally within approximately 10 business days after the return is received and inspected (see Section 6).
• Non-returnable items (all Orders): the categories listed in Section 3, and any item clearly marked Final Sale or non-returnable on its product page or at checkout, subject to your rights for wrong, defective, or damaged items.

Product-page statements. Some product descriptions are supplied by manufacturers or Partner Suppliers. If a product description contains a statement about returns, refunds, restocking fees, or return shipping that differs from this policy, this policy controls, except that a product page that clearly marks an item Final Sale or non-returnable applies as described in Section 3. If you relied on a product-page statement that differs from this policy, contact us before or after you buy and we will resolve the difference in good faith and in accordance with applicable law.

1. 30-Day Return Policy (US & Most International Customers)

We offer a 30-day return window from the date you (or a recipient designated by you) receive the item. For most Manu-fulfilled orders shipped within the United States, this means you have 30 calendar days after delivery to start a return request with us.

Eligibility Requirements:

The item must be in its original, unused, and unopened condition — unworn, unused, with all original tags, labels, and packaging intact.

You must provide proof of purchase (order number, receipt, or invoice).

Returns must be initiated within 30 calendar days of delivery. "Initiated" means that you have contacted us with your order number and return request within that period; the item itself must then be shipped within the time stated in your return authorization.

The item must not appear on the Non-Returnable Items list in Section 3 below.

How to Initiate a Return: Contact us at info@meetmanu.com or call (210) 857-3040 with your order number and reason for return. Do not ship items back without prior approval. Include a short description of the issue (for example: wrong size ordered, changed mind, item not as expected) so we can process your request faster.

If approved, we will email you return instructions and a return address (and, where we choose to provide one, a return label). Unless the return is due to our error (wrong, damaged, or defective item — see Section 2), you are responsible for return shipping costs. Manu does not provide a free or prepaid return label for ordinary change-of-mind or other customer-initiated returns. Do not ship items back without prior approval. Items returned without prior authorization may be refused or returned to you at your expense.

Please pack the item securely using the original packaging when possible. Use a tracked shipping method and keep your return tracking number until your refund is complete. We are not liable for return packages lost or damaged in transit when you arrange shipping.

2. Damaged, Defective, or Incorrect Items

Inspect all orders immediately upon receipt. Contact us within 48 hours of delivery at info@meetmanu.com or (210) 857-3040 if the item is damaged, defective, or incorrect. Please include your order number and clear photos of the item, packaging, and any damage or defect when you write to us.

The 48-hour reporting request exists so that we can file timely carrier and supplier claims for visible transit damage and wrong items. If you discover concealed damage or a defect later (for example, a defect that only appears on first use), contact us as soon as you discover it: a later report does not by itself forfeit any remedy you have under this policy, under a manufacturer’s warranty, or under applicable law, although prompt reporting helps us resolve the claim faster.

We will evaluate the issue and, at our discretion:

Provide a replacement,

Issue a full refund, or

Offer store credit.

For defective items, we may require photos or other evidence. If the problem is our error (wrong item shipped, defective product, or damage in transit attributable to packing), Manu will provide a prepaid/free return shipping label where available, or otherwise cover return shipping — you are not charged for the return label in those cases. This does not limit any statutory rights you may have under applicable consumer protection laws.

Unless Manu expressly states otherwise in writing for a specific product, products are sold as described in our Terms (including the warranty map there). Manufacturer warranties, if any, are from the manufacturer; Manu does not expand them. Defective handling for purchases on shopmanu.com still follows this Refund Policy.

3. Non-Returnable Items & Exceptions

The following categories are generally not eligible for return or refund under this policy, except where the item is defective, wrong, or damaged as required by applicable law (see Section 2), or where we expressly agree otherwise in writing:

Perishable goods (food, flowers, plants, etc.)

Custom or personalized products

Personal care / hygiene / beauty products (opened or unopened)

Hazardous materials, flammable liquids, or gases

Gift cards

Digital downloads, software, or services

Items without original packaging, tags, or that show signs of use/wear (other than defects attributable to us or transit damage reported under Section 2)

Final Sale / marked non-returnable: Items clearly marked Final Sale or non-returnable on the product page or at checkout are not returnable under the ordinary 30-day change-of-mind policy. Those items remain eligible for remedy if they arrive defective, wrong, or damaged as required by law (Section 2). Ordinary discounted, sale, or clearance items that are not marked Final Sale or non-returnable remain under the 30-day return policy in Section 1.

If you are unsure about a specific item, contact us before purchasing. Product pages and checkout may also note special return restrictions; those notes control for that product when they are more specific than this policy.

4. Exchanges

The fastest way to receive a different item is to return the original (following the process above) and place a new order. We do not process direct exchanges. If you need a different size, color, or style, start an approved return for the original item and order the replacement separately so inventory and shipping stay accurate.

5. European Union (EU) 14-Day Right of Withdrawal

This section applies only if you are an EU consumer and your order was a distance contract that we fulfilled to an address in the European Union. Manu’s checkout currently focuses on United States shipping; if checkout does not offer shipping to your EU destination for the products in your cart, this section rarely applies because we cannot complete that order. Where EU distance-selling rules do apply, you have a statutory 14-day cooling-off period to cancel for any reason without justification.

The 14-day period begins the day after you (or a third party other than the carrier) receive the goods.

The item must be returned in the same condition as received (unworn, unused, with tags and original packaging).

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

We may withhold refund until we receive the goods back or you provide proof of return shipment.

Unless EU law requires otherwise, you are generally responsible for the cost of returning goods under the withdrawal right. Where EU law requires us to bear return costs, or where the return is due to our error (Section 2), we will cover return shipping or provide a prepaid label as applicable. For questions about EU withdrawals, email info@meetmanu.com before shipping anything back.

6. Refunds

After we receive and inspect your return:

We will notify you of approval or rejection within a reasonable time (typically within a few business days of receiving the package).

If approved, refunds will be issued to your original payment method within approximately 10 business days.

It may take additional time (up to 15+ business days) for your bank or card issuer to process the credit.

Refunds will be for the purchase price only. Original outbound shipping costs are generally non-refundable unless the return is due to our error (wrong item or defective).

Restocking Fees: We do not charge a restocking fee. This applies to every Order, including Manu-Sold Items and Partner-Supplier Items, and no restocking or handling charge will be deducted from your refund.

Return-Shipping Deductions: For a Manu-Sold Item that you return at your own cost under Sections 1 and 6, Manu does not deduct anything further from your refund for return shipping. If, at your request, Manu supplies a return label for an ordinary (not our-error) return, the label cost may be deducted from your refund only if we tell you the amount in writing before you accept the label.

Order Cancellations Before Shipment: If you cancel an order before it ships, or if we cancel an order (for example, under Section 12 of our Terms of Service or because we cannot ship within the time described in our Shipping Policy), we will refund the amounts you paid for the canceled items, including the associated shipping charge. For credit or debit card payments we will initiate the refund promptly and in any event so that it is credited within one billing cycle; for other payment methods we will issue it within seven (7) business days, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Return Shipping Costs: Unless the return is due to our error (wrong, damaged, or defective item under Section 2), the customer pays return shipping. For ordinary approved returns, Manu does not provide a free or prepaid return label. When the return is due to our error, Manu provides a prepaid/free return shipping label where available (or otherwise covers return shipping). Unauthorized returns, returns without prior approval, and non-eligible items may be refused or sent back to you at your expense. We are not liable for lost or damaged return shipments you arrange. Use tracked shipping and keep your proof of shipment.

7. Important Disclaimers & Limitations

This policy does not affect your statutory rights under applicable consumer protection laws (e.g., warranties for defective products).

We do not guarantee that returned items will be accepted if they fail to meet the conditions above.

All sales are final for non-returnable and Final Sale items, except for defects, wrong items, or damage covered by law as described in Section 2.

We reserve the right to refuse returns, refuse service, or deny refund requests where we have documented policy abuse — including serial or excessive returns, false damage/defect claims, or friendly fraud / unwarranted chargebacks. We may cooperate with payment processors and card networks in chargeback or fraud investigations. See also Section 4A (Payment Authorization, Fraud Review, and Chargebacks) in our Terms of Service. This does not limit good-faith disputes or non-waivable consumer rights.

Limitation of Liability: To the fullest extent permitted by law, our liability is limited to the purchase price of the item. We are not liable for indirect, consequential, or incidental damages.

If a product was fulfilled by a third-party supplier (for example, via Shopify Collective) — a Partner-Supplier Item — return eligibility and return shipping may follow that supplier’s process; we will tell you which process applies when you contact us about your order, and we will do so in writing before you ship the item back. Any supplier process is applied within the limits of this policy: the 30-day return window, the no-restocking-fee rule, and your rights for our-error items in Section 2 apply to Partner-Supplier Items as well. Where we control the return for a Manu-fulfilled item, the customer-paid return shipping rule in Sections 1 and 6 applies, except that Manu covers return shipping for our-error returns under Section 2. Manu remains your first point of contact at info@meetmanu.com unless we direct you otherwise for that order.

8. Force Majeure

Manu shall not be liable for any failure or delay in receiving returns, inspecting returned items, issuing refunds, providing return labels, or otherwise performing under this policy when such failure or delay results from events beyond our reasonable control (a “Force Majeure” event). Force Majeure events include, without limitation: acts of God; natural disasters; war; terrorism; riots; embargoes; acts of civil or military authorities; fire; floods; accidents; epidemic or pandemic; strikes or labor disputes; shortages of labor, materials, or transportation; carrier failures or delays; utility or internet failures; governmental actions or orders; and any other events beyond our reasonable control.

Timelines in this policy (including return windows that depend on our processing, inspection periods, and refund issuance timelines) are extended for the duration of the Force Majeure event. Force Majeure does not excuse payment obligations you have already incurred where applicable, and nothing in this section limits non-waivable consumer rights under applicable law.

9. Governing Law & Disputes

This policy is governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Before filing suit, please contact info@meetmanu.com and follow the informal dispute process in our Terms of Service (allow a reasonable time — at least 30 days after we receive a complete dispute notice — except for urgent injunctive relief for IP misuse, fraud, or similar harm). Subject to that process, any disputes shall be resolved exclusively in the courts of Bexar County, Texas.

For EU consumers, mandatory consumer protections under EU law take precedence where they apply and cannot be waived.

Texas and other U.S. consumers: nothing in this policy is intended to waive, and nothing in it waives, any right you have under the Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code § 17.41 et seq.) or any other consumer-protection law that cannot be waived by contract.

10. Contact Us

For any questions regarding returns, contact us at:

Email: info@meetmanu.com

Phone: (210) 857-3040

Mailing address: San Antonio, TX 78253, United States

We recommend keeping a copy of your return tracking number and all communications. For shipping questions, see our Shipping Policy; for account or purchase terms, see our Terms of Service.

11. Canada returns addendum

This section was added Friday, November 13, 2026 (America/Chicago). It is an addition to this Return & Refund Policy. The sections above are unchanged. It applies to returns of orders delivered to Canada.

• International / Canada return shipping is paid by the customer except when Manu made an error. We do not provide prepaid international labels for change-of-mind returns. Return postage can approach the value of the item.
• Duties, taxes, or surtax paid on the original import are usually not refunded by Manu. The customer may need to claim those from the destination customs authority.
• The 30-day return window starts on delivery. Allow extra time when the customer is arranging the return shipment.
• Gold / bullion remains non-returnable except where law requires a remedy for defect or non-delivery.
• We will give instructions if a returned package must be re-entered into the United States.