FAQ

Who am I buying from?

Manu. Manu is the seller and merchant of record for every order on shopmanu.com, including items shipped directly by partner suppliers. See How Manu Works.

How can I tell who ships my item?

Check the vendor on the product page. If it says Manu, Manu ships it. Any other vendor name means a partner supplier ships it directly to you.

Are the products new?

Yes, unless the product page says used, pre-owned, open box, refurbished, or renewed.

Is Manu an authorized dealer for the brands it sells?

Not unless a product page says so. Manu is an independent retailer, and brand names identify the product's maker.

How long does shipping take?

Handling takes 1–3 business days, and delivery in the United States takes about 3–10 business days after shipping. The shipping cost is shown at checkout before you pay. Details are in our Shipping Policy.

Do you ship outside the United States?

Only where checkout offers a rate for your address and the products in your cart.

What is your return policy?

You have 30 days from delivery to start a return, and there is no restocking fee. Contact us before sending anything back. Read the Returns & Shipping Summary or the full Refund Policy.

Who pays return shipping?

For items sold and shipped by Manu, you pay return shipping on change-of-mind returns, and Manu pays when the item was wrong, damaged, or defective. For partner-supplier items, we will tell you any return-shipping cost before you ship.

My item arrived damaged or wrong. What do I do?

Email info@meetmanu.com or call (210) 857-3040 within 48 hours of delivery if you can, with your order number and photos. We will arrange a replacement, refund, or store credit.

Who handles warranty claims?

The manufacturer or partner supplier that offers the warranty, on its terms. We will help you start the claim.

How do I contact Manu?

Email info@meetmanu.com or call (210) 857-3040. We are based in San Antonio, TX 78253, United States.